The Communications Division receives emergency and non-emergency calls for service and dispatches public safety resources for the City of Alamogordo. Dispatchers are trained to handle police, fire, and Emergency Medical Services (EMS) calls.
The Communications Division is equipped with state of the art systems including a Computer Aided Dispatch (CAD) system, Centracom Series II radio console, enhanced 911, and instant playback modules for radio and telephones. The Center is staffed 24 hours a day, 7 days a week. Dispatchers work 10-hour shifts, 4 days on, and 3 days off.
State Certified Dispatchers
Our Dispatchers are state certified for radio dispatch and National Crime Information Center (NCIC). They are trained and certified in the pre-arrival instruction protocols and can provide medical instruction to callers during these types of emergencies. All Emergency Medical Dispatchers are required to continue advanced training in these areas and maintain current Cardiopulmonary Resuscitation (CPR) certification. This division is also instrumental in community 911 programs, providing structured 911 programs in the schools and emergency preparedness programs for the senior citizens of Alamogordo.