> City of Alamogordo > Departments > Finance/Accounting > Utility Billing Customer Service

Utility Billing Customer Service

Name:

Position:

Phone Number: 

Fax Number:    

Email:

Armando Ortega

Customer Service Manager

575.439.4260

575.439.4282   

aortega@ci.alamogordo.nm.us

Nichole Sierra

Utility Billing Supervisor

575.439.4260

575.439.4282

Stephanie Reyes

Utility Billing Collections Clerk

575.439.4260

575.439.4282

Alexa Klaene

Utility Billing Clerk

575.439.4260

575.439.4282

Fabian Esquero

Utility Billing Technician

575.439.4260

575.439.4282

fesquero@ci.alamogordo.nm.us

Nathan Adler

Meter Reader

575.439.4260

575.439.4282

Danny Salazar

Meter Reader

575.439.4260

575.439.4282

 

Shelbe Abbott

Cashier Supervisor

575.439.4260

575.439.4282

sabbott@ci.alamogordo.nm.us

Diana Parkison

Customer Service Cashier

575.439.4260

575.439.4282

Cheryl Otero-Baker

Customer Service Cashier

575.439.4260

575.439.4282

 

Cassandra Ballesteros

Customer Service Cashier

575.439.4260

575.439.4282

 

 

 
Utility Billing Customer Service Forms:

Adobe PDF Format

 MS Word Format

 Utility Billing Sign Up Sheet-Customer Information

Utility Billing Sign Up Sheet-Customer Information

 Bank Draft Authorization

Bank Draft Authorization

 Budget Billing Application

Budget Billing Application

 



Mission Statement:

The City of Alamogordo is a Municipal Corporation that exists solely for the purpose of providing the best possible services to our customers, the citizens of Alamogordo. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the Utility Billing Ordinance.

We are committed to the long term financial stability and responsible growth of the City and all decisions will be driven by our comitment to provide the best service possible in a financial sound and responsible manner given the economic realities facing the City.



Department Description: 

The Utility Billing Customer Service Department compiles meter readings based on meters read, billing of water, sewer, and garbage collection, issues work orders for rechecks of meters, turn on and off of services, monitors and collects on delinquent accounts, and provides customer service with the ability to serve the customer in an appropriate manner.



Location & Hours:

We are located inside the City Hall Building at 1376 East Ninth Street.  As you walk in the front door the Utility Billing Customer Service Department is located to the right.

The office hours are Monday-Friday from 8:00 a.m.–5:00 p.m. The office is also open during the lunch hour for your convenience.
 


 

Billing: 

Bills are due and payable twenty-five (25) days from the billing date and are considered delinquent on the following day. Late fees are assessed to the account if payment is not received by the due date.

 


 

 

Delinquent Notices: 

Delinquent notices are mailed to the customer advising them of the past due amount. The customer is requested to pay the bill at this time or the services will be disconnected and a delinquency processing fee will be added to the account. In order for the services to be reinstated, the past due amount plus the delinquency processing fee must be paid.

 


 

Deposits:
 

 Residential accounts for owners

$70.00

 Residential accounts for renters

$140.00

 Residential accounts for renters after receipt of owner’s notarized release form

$210.00

 Commercial/Business accounts

$150.00

 Hydrant meter

$815.00

 Accounts outside city limits to owners

$70.00

 Accounts outside city limits to renters

$140.00

 Accounts outside city limits to renters after receipt of owner’s notarized release form

$210.00

 


                Ancillary Charges for Non-Routine Services:

 Late fee per customer if payment of water charges is more that twenty-five (25) days past due

 $10.00

 Delinquency processing fee

 $31.00

 Service calls during regular business hours (Monday-Friday  8:00 a.m.–4:30 p.m.)

 $32.00

 Service calls after regular business hours

$64.00

 New application or transfer of service

 $25.00

 Adminstrative fee for all liens filed

$200.00

 Meter installation based on actual cost which includes part mark-up

varies

 Administrative connection charge will be charged according to the cost of the particular situation

varies

 Disconnection fee is determined by using current water and sewer base rate multiplied by 24 as adjusted
 for meter size

varies

 



 

Testing of Meters:

Any utility customer who feel that a water meter is not registering accurately may apply to have his or her water meter tested. The written request must be submitted to the Utility Billing Customer Service Department and must be accompanied by a testing fee.  The testing fee wil be established by the Utility Billing Customer Service Department based on the cost of the current certified laboratory fee for the meter size being tested.

Upon request,  the water meter will be tested by a certified laboratory. If the meter registers more than five (5) percent high, the City will replace the meter, refund the meter testing fee, and adjust the contested monthly water bill if appropriate. If the meter is found to be accurate within five (5) percent, or if the meter is slow, the City shall reinstall a meter and no refund of the meter testing will be made. 



 Water & Sewer Billing Rates

 

Effective February 1, 2013

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Household Customers Base Rates

 

Household Customer Commodity Rates

 

Meter Size

WA CF

WA Base

SW BASE

WA Base

SW Base

 

Tier Amt

$1.35

$2.15

$3.35

$5.30

$7.95

 

 

 

Inside

Inside

Outside

Outside

 

Meter Size

WA CF

WA Tiers

WA Tiers

WA Tiers

WA Tiers

 

075"

1,500

$13.30

$13.60

$26.60

$27.20

 

075"

1,500

3,000

4,000

5,000

5,001+

 

100"

2,000

$19.00

$19.15

$38.00

$38.30

 

100"

2,000

4,000

5,000

6,000

6,001+

 

150"

3,000

$28.45

$25.50

$56.90

$51.00

 

150"

3,000

5,000

6,000

7,000

7,001+

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Non Household Customers Base Rates

 

Non-Household Customers Commodity Rates

 

Meter Size

WA CF

WA Base

SW BASE

WA Base

SW Base

 

Tier Amt

$1.35

$2.15

$3.35

$5.30

$7.95

 

 

 

Inside

Inside

Outside

Outside

 

Meter Size

WA CF

WA Tiers

WA Tiers

WA Tiers

WA Tiers

 

075"

1,500

$16.65

$13.60

$33.30

$27.20

 

075"

1,500

3,000

4,000

5,000

5,001+

 

100"

4,500

$46.05

$19.15

$92.10

$38.30

 

100"

4,500

7,500

8,500

9,500

9,501+

 

150"

7,500

$75.45

$25.50

$150.90

$51.00

 

150"

7,500

12,500

13,500

14,500

14,501+

 

200"

12,000

$97.20

$47.20

$194.40

$94.40

 

200"

12,000

20,000

21,000

22,000

22,001+

 

300"

21,000

$203.00

$161.70

$406.00

$323.40

 

300"

21,000

35,000

36,000

37,000

37,001+

 

400"

24,000

$282.75

$209.50

$565.50

$419.00

 

400"

24,000

40,000

41,000

42,000

42,001+

 

600"

45,000

$494.70

$320.25

$988.80

$640.50

 

600"

45,000

75,000

76,000

77,000

77,001+



Sewer Commodity Charge for All Household Customers

 

Household Customers Pay A Winter Quarterly Rate

 

Average Consumption/100*90*1.15 Per 100 cu. ft.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sewer Commodity Charge for All Non-Household Customers

 

Monthly Consumption*.90*1.15 Per Every 100 cu.ft. Of Water Used

 

 

 

 

 

 

 



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Garbage Billing Rates

 

Effective April 1, 2013

 

 

 

 

 

 

 

 

 

GARBAGE RATES FOR HOUSEHOLD CUSTOMER

$14.38

INGROUND GARBAGE CONTAINERS

$24.86